Help
Getting what you bought, and getting it working.
Downloading what you bought
Everything you buy stays in your Library, even if the creator deletes the post. The size shows before you start, so you can wait for Wi-Fi.
If a download stops, press Download again. Each link lasts 5 minutes, and your browser carries on from where it stopped when it can.
On an iPhone or iPad
Use Safari. Tap Download, then Download again if Safari asks. The file goes to the Downloads folder in the Files app, not to Photos.
If you added this site to your Home Screen, a download may not start there. Open the same page in Safari instead.
If a file arrives with an odd name, rename it in Files and keep the ending, such as .dng or .zip.
How to install in Lightroom Mobile
- Download the file, then open the free Lightroom app.
- If it's a .dng file, tap the add-photos icon and import it, then open it, tap the three dots and choose Create Preset.
- If it's a .xmp file or a zip, open it on a computer in Lightroom Classic or Lightroom, and it syncs to your phone.
- Open any photo, tap Presets, and find it under User Presets.
If you bought without an account
Your receipt email has a link. Open it and create an account or sign in with the same address, and everything you bought with that address moves to your Library.
Still stuck?
Email support@f8ware.com with your order reference from the receipt.